Power Lunch by TIA and 8x8
In the fast-paced world of B2C, delivering exceptional customer experience is paramount. But navigating the multitude of communication channels and personalizing engagement effectively across diverse touchpoints can be complex.
Join Tech in Asia and 8x8 for a focused power lunch designed specifically for Heads of Products, CTOs, Heads of Digital Channels, and Chief Digital Transformation leaders at B2C companies in Singapore.
This session will provide you with practical insights and strategies to build seamless, impactful customer journeys through purpose-driven communication.
What you can expect:
Strategic understanding: Learn why a strategic approach to B2C communication is essential for driving user acquisition and retention.
Customer journey insights: Gain practical perspectives on designing and optimizing the end-to-end customer communication journey.
Channel mastery: Discover how to effectively leverage and personalize communications across various local and global touchpoints (SMS, messaging apps, voice, video, etc.).
Capability framework: Identify the foundational, enhanced, and advanced communication capabilities needed to meet evolving customer expectations and differentiate your brand.
Tooling & technology: Understand how unified communication platforms (like CPaaS) and tools can simplify multi-channel complexity, improve efficiency, and enable richer, personalized interactions.
Real-world perspectives: Hear directly from industry leaders and fellow practitioners on overcoming implementation challenges and achieving measurable success in B2C communication UX.
Through a concise panel discussion and interactive lunch roundtables, you'll walk away with actionable takeaways to enhance your B2C communication strategy and deliver superior customer experiences that drive growth.
Spaces are limited for this exclusive lunch. Register now to secure your spot.