Cracking the code: How CS can turn insights into product impact with Chiara de Roon
Your Customer Success team gathers gold every day—customer feedback, product friction points, user insights. But if that gold never makes it into the product roadmap, what’s it really worth?
On April 23rd, CS Connect is bringing together Customer Success professionals, Product Managers, and cross-functional SaaS leaders for a practical, hands-on session focused on bridging the CS–Product gap.
Too often, feedback from CS stays vague, anecdotal, or disconnected from what Product teams actually need to prioritize. PMs are trained to say “no” by default—unless what you bring is clear, structured, and aligned to their goals. That’s exactly what this session is designed to help you do.
What You’ll Learn
How to move from being a passive collaborator to an active influencer in product strategy
How to frame feedback as sharp problem statements Product can act on
How to tie customer insights to product KPIs and strategic initiatives
How to speak the language of PMs and increase the likelihood of a “yes”
A repeatable framework to structure your insights and drive roadmap impact
Who’s Leading the Conversation?
This session will be led by Chiara de Roon, PM of the Year (SaaS Awards 2024), Product Manager at Futurewhiz, and Founder of Ladies That PM. With years of experience navigating the Product–CS relationship from the Product side, Chiara will share practical frameworks and real-world examples to help CS leaders influence decision-making in a way that drives real outcomes.
Who Should Attend?
Customer Success Managers, Team Leads, and CS Ops professionals
Product-facing CSMs looking to build stronger collaboration with Product
CS leaders eager to increase their team’s strategic influence
Anyone frustrated by seeing valuable customer insights go nowhere
This isn’t just a conversation—it’s a tactical session designed to give you tools, templates, and confidence to act immediately.
Secure your spot now and take the first step toward turning feedback into feature impact.
We can’t wait to see you there 🚀